Live status
A dedicated public status page (e.g., on Statuspage or Instatus) will be linked here. Until then, contact support@botpm.ai for confirmation of any incident.
Uptime target
For paid plans (Pro, Enterprise, and Custom), our target monthly uptime is 99.9%, measured against the production application control plane and excluding scheduled maintenance and force majeure events.
The Free plan is offered on a best-effort basis without a service-level commitment.
Service credits
Where a paid customer experiences uptime below the target in a given month and submits a written claim within 30 days, we will issue a service credit against the next invoice on the following schedule:
| Monthly uptime | Service credit |
|---|---|
| < 99.9% and ≥ 99.0% | 10% of monthly fee |
| < 99.0% and ≥ 95.0% | 25% of monthly fee |
| < 95.0% | 50% of monthly fee |
Where an enterprise order form specifies different SLA terms, those terms control.
Scheduled maintenance
Routine maintenance is scheduled outside North American business hours where possible. Customers receive at least 48 hours' notice of planned changes that may affect availability, except for emergency security patches.
Incident history
We summarize material incidents on the public status page above. Post-incident reviews for significant outages are shared with affected customers via email.